Privacy policy

PRIVACY POLICY

This Privacy Policy explains how BALLSY, 30 N Gould St, Sheridan, WY 82801, United States ("BALLSY", "we", "us") collects, uses and protects your personal information when you visit or make a purchase from theballsy.com.

1. INFORMATION WE COLLECT
- Order information: name, shipping and billing address, email, phone number and order details.
- Payment information: processed securely by Shopify and our payment providers. We never see or store your full card number.
- Device and usage information: IP address, browser type, pages viewed and how you interact with our site, collected through cookies and similar technologies.
- Communications: any information you send us by email or through our contact form.

2. HOW WE USE YOUR INFORMATION
- To process, ship and deliver your orders and send order and tracking updates.
- To provide customer support and handle refunds and returns.
- To prevent fraud and keep our store secure.
- To improve our website and products.
- To send you marketing emails or texts, only if you have opted in. You can unsubscribe at any time using the link in any email or by replying STOP to any text.

3. SHARING YOUR INFORMATION
We share your information only with service providers that help us run our store, such as:
- Shopify (store hosting and checkout)
- Payment processors
- Our fulfillment partners and shipping carriers (to deliver your order)
- Analytics and advertising platforms (such as Meta and TikTok), to measure and improve our ads
We do not sell your personal information. We may also disclose information if required by law.

4. COOKIES
We use cookies to keep your cart working, remember your preferences, understand how visitors use our site and measure our advertising. You can manage cookies through the cookie banner on our site and through your browser settings.

5. INTERNATIONAL TRANSFERS
Our service providers may process your information in countries other than your own, including the United States. Where required, we rely on appropriate safeguards for these transfers.

6. DATA RETENTION
We keep your order information for as long as needed to fulfill your order and to meet our legal, tax and accounting obligations.

7. YOUR RIGHTS
Depending on where you live (for example under the GDPR in the EU/UK or the CCPA/CPRA in California), you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to opt out of targeted advertising. To exercise any of these rights, email us at info@theballsy.com. We will not discriminate against you for exercising your rights. EU/UK residents also have the right to lodge a complaint with their local data protection authority.

8. CHILDREN
Our store is not directed at children under 16, and we do not knowingly collect their personal information.

9. CHANGES
We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

10. CONTACT
BALLSY
30 N Gould St, Sheridan, WY 82801, United States
Email: info@theballsy.com