Refund policy

REFUND POLICY

BALLSY™ 60-DAY MONEY-BACK GUARANTEE
We want BALLSY™ to make you and your whole crew laugh. If you are not happy with your purchase for any reason, you can request a refund within 60 days of receiving your order.

HOW TO REQUEST A REFUND
1. Email us at info@theballsy.com with your order number and the reason for your request.
2. We will reply within 1-2 business days with the next steps. If a return is required, we will send you the return address and instructions. Items sent back without first contacting us cannot be accepted.
3. Once your request is approved (or your return is received, when a return is required), we will refund 100% of the product price to your original payment method.

REFUND TIMING
Approved refunds are processed within 5 business days. Depending on your bank or card issuer, it may take an additional 5-10 business days for the funds to appear in your account.

DAMAGED, DEFECTIVE OR WRONG ITEMS
If your order arrives damaged, defective or is not what you ordered, email us a photo within 48 hours of delivery. We will send you a free replacement or issue a full refund. You will not need to send the item back.

FREE GIFTS AND ADD-ONS
Free gifts included with your order (free shipping and the 60-day guarantee) have no cash value. Mystery Gifts are non-refundable unless they arrive damaged.

RETURN SHIPPING
All orders ship for free. For change-of-mind returns, the customer is responsible for the cost of shipping the item back to us. Items must be returned in the same condition you received them. Shipping costs are non-refundable.

CANCELLATIONS
You can cancel your order free of charge before it ships. Email us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled, but it is still covered by our 60-Day Money-Back Guarantee.

EU / UK CUSTOMERS
If you are a consumer in the European Union or the United Kingdom, you also have the statutory right to withdraw from your purchase within 14 days of receiving your order without giving any reason. This right is in addition to our 60-Day Money-Back Guarantee and does not limit any other rights you have under local consumer law.

CONTACT
BALLSY
30 N Gould St, Sheridan, WY 82801, United States
info@theballsy.com